Your relationship with your customers is a vital part of how profitable and successful your business can be. In Dubai, where new business is constantly being introduced, and there is a large number of tourists and single-shop customers, being able to stand out, generate relationships, and obtain repeat custom from locals and through digital means is crucial. Today we are looking at Customer Experience (CX) and digital customer care, what the stages are that you need to be aware of, the different ways you can focus on these areas, and the key technologies that will drive excellence for your Dubai business.

Build an unstoppable, high-performing sales team this year with our free, easy-to-download whitepaper filled with expert insights and industry statistics. We all know organisational goals, team structure, team training and individual management can impact your team's performance, but do you know by how much? Find out how to get it right by downloading the whitepaper.

In sales, staying organised and informed about each potential deal is critical to success. Sales representatives manage numerous clients, prospects, and opportunities simultaneously, making it easy to lose sight of valuable leads. That’s where an automated Customer Relationship Management (CRM) software, can be key to streamlining these processes and ultimately the success and completion of sales goals. 91% of businesses report a reduction in customer acquisition costs (CAC) after implementing CRM software, with nearly half experiencing cost savings between 11% and 20%, according to CRM.org. In this article, we’ll explore what a sales pipeline is, how CRM tools manage it effectively, and why a CRM software can change the game for sales representatives.

Cold outreach through email is a key strategy for sales and marketing teams looking to collect new lead data for their sales pipeline, however having a high spam score can undermine their efforts. If emails consistently land in spam folders, it impacts deliverability, credibility, and outreach campaign results.

Every interaction, lead, and conversion is critical in driving sales growth. While CRM software is at the heart of this process. Did you know? Companies that implement CRM systems can see a 29% increase in sales productivity! And 34% improvement in sales forecast accuracy!

A successful sales team can make the difference between a thriving company and one that merely survives. But what truly makes a sales team successful? Is it the charisma of the salespeople, the strategies they deploy, results-driven managers, or something deeper?  

In the contemporary landscape of business, networking has transcended traditional boundaries, finding a powerful ally in LinkedIn with 89% of B2B marketers using LinkedIn for their marketing efforts. As a professional networking platform, LinkedIn provides a unique opportunity to connect with potential prospects, fostering meaningful business relationships.

Traditional sales approaches are increasingly falling short in today's highly competitive sales landscape. Research shows that 53% of customer loyalty erodes during the sales process. This alarming statistic highlights the need for a more strategic and customer-centric approach such as the challenger sales model

In this article, we will explore the Challenger Sales methodology, an innovative approach to sales. Followed by a discussion of the benefits of adopting the Challenger Sales methodology for your business.