Shopping cart abandonment rates are high across all devices, with Baymard Institute sharing that the cart abandonment rate is 70% on desktops, 86% on mobile and 81% on tablets. But how can you affect this? By understanding your buyers journey. In this article, we will look at what the buyers journey is and how you can map it to get a better understanding of your sales process and win more deals.

Want to master your sales process and win more sales? Key performance indicators (KPIs) is your answer. Setting KPIs will act as a guide to success, helping firms determine their performance and progress in the market. Peter Drucker famously said, “If you can’t measure it, you can’t improve it”. In this article, we will look at what KPIs are and how you can use them to master your sales.

Less then 50% of sales leaders and teams have a high confidence in their organisation's forecasting accuracy, shared by Donnelly. The best sales managers and highest-performing sales teams will fully embrace sales reporting and forecasts to get insights into the foundations of their processes. This article will look at what sales reporting is and why it is so crucial to your success.  

The Rain Group found the number one factor that separates top-performing sales negotiators from the rest is that they understand the power and leverage that each side holds during the negotiation. This will allow your sales representatives to be strategic with offers they put forward to win a sale. In this article, we will look at how to negotiate in sales to get the best results and make the most sales.

Did you know your escalation management has a huge impact on your brand image, customer satisfaction and the sales you make? Adobe shares that 79% of customers want to know that a brand understands them before making a purchase, meaning it is crucial for your customer service and escalation management to operate effectively. In this article, we will look at how businesses can streamline their escalation management process.