In todays article, we unravel the pivotal role of customer relations, highlighting key distinctions from customer support and outline core responsibilities.

Welcome to the ultimate guide on excelling in the realm of sales – "Mastering the Customer Digital Journey". In this comprehensive article, we will navigate the intricate stages of the customer digital journey, providing you with the insights, strategies, and technology solutions necessary to thrive as a sales representative.

Shopping cart abandonment rates are high across all devices, with Baymard Institute sharing that the cart abandonment rate is 70% on desktops, 86% on mobile and 81% on tablets. But how can you affect this? By understanding your buyers journey. In this article, we will look at what the buyers journey is and how you can map it to get a better understanding of your sales process and win more deals.