Your relationship with your customers is a vital part of how profitable and successful your business can be. In Dubai, where new business is constantly being introduced, and there is a large number of tourists and single-shop customers, being able to stand out, generate relationships, and obtain repeat custom from locals and through digital means is crucial. Today we are looking at Customer Experience (CX) and digital customer care, what the stages are that you need to be aware of, the different ways you can focus on these areas, and the key technologies that will drive excellence for your Dubai business.

In todays article, we unravel the pivotal role of customer relations, highlighting key distinctions from customer support and outline core responsibilities.