No matter what industry your business operates in, you need a steady stream of customers to be successful. Customer retention is one of the most important business strategies you will need in order to keep your clients happy, returning time and time again, and recommending you to their friends, peers, and business contacts.

In this article we are going to take you through customer retention – why it is so important, how each department in your business contributes to it, the top 10 factors you need to consider for a low churn rate, and the technology required to improve your customer retention on a sustainable long-lasting basis.

Manufacturing and industrial industries in the UAE have been increasing in the last few years, and look set to continue into 2025 and beyond. Supporting these businesses is automation, and smoother operating processes. In this article we look at how these industrial automation tools have been impacting the UAE, why automation is going to continue to be an important factor in the market, and the key benefits of bringing automation into your industrial UAE business.

"AI is not here to replace jobs it’s here to remove tasks, so your teams can focus on growth."  — Satya Nadella, CEO Microsoft

“I am finding it challenging to collect and collate sample feedback from the doctors we are selling to” – Head of Sales leading global pharmaceutical company.

TEB makes the process of collecting, collating and analysing feedback efficient and easy for pharmaceutical companies, worldwide.

Bringing your business into the digital world means being aware of a lot of different terms, technologies, and possible options for your company. Business automation and Customer Relationship Management (CRM) software are often spoken about together, but are they actually the same thing, or separate technologies that you need to know about. Today we are going to look at what CRM and Business Automation (also known as Business Process Automation or BPA) actually are, how they compare if you were to look at having one or the other, and the key benefits that come from utilising both.

Keeping track of stock is an essential part of any business, but for hand and power tools manufacturing, this can be made even more difficult by the sheer number of variations, sizes, and models of individual items, all of which have to be monitored, managed, and up-to-date in systems that may be further complicated by selling direct to consumers or in wholesale agreements to retailers, and have to be monitored in multiple areas of a management system. In this article, we will look at some of the key challenges manufacturers face for stock and inventory management, how these problems may occur, and what sort of software and automation that can help to resolve these issues.

Whether your manufacturing business is selling direct to consumers, resale by other businesses, or are manufacturing component parts – you need to identify your niche, refine your strategy, and make the most of every sales opportunity whilst standing out from your competitors, and building your brand. Sales enablement tools are one clear way in which manufacturing industries are developing their strategies to increase sales. From the use of Customer Relationship Management (CRM) software, and Artificial Intelligence (AI), to Business Process Automation (BPA) and the use of data analytics, there is a lot of opportunities and ability for your business to evolve. In this article, we take a look at some of the most commonly used sales enablement tools in manufacturing, some of the top CRM platforms used in manufacturing, and how AI and automation is evolving.

Service industry businesses often struggle against huge numbers of other businesses to try and stand out from the crowd, boost their reputation, increase their sales, and generate long-lasting customer relationships. With limited time and resources, how you handle your business structure can make a huge difference, and this is where sales automation comes into play. In this article we have a look at cleaning service providers and the challenges of managing leads in this niche. We will then discuss how Customer Relationship Management (CRM) software and strategic sales automation can dramatically increase your bottom line.